Integrating employee mobile phones with your Hosted PBX service or business telephone system can revolutionize your company and the way you respond to your customers. One plus one is a lot more than two when you combine your two communication platforms (mobile phones and Hosted PBX service) into one seamless unit. The combination will help you cut costs, increase sales and provide superior customer service (protect revenue).
How It Typically Works
Some business telephone systems and a few premium Hosted VoIP providers offer the ability to integrate existing mobile phones with your desk phone. When turned on, the desk phone and mobile phone will ring at the same time. Whichever phone you answer, will get the call. Should you answer the call with your mobile phone, transferring it back to your desk phone can be easy. If you do not answer, most services are flexible in their programming and will allow you to designate either your mobile phone or your office voicemail to take the message.
In some instances, you can do away with your desk phone and take all calls with your mobile. Once you have the call on your mobile, you will be able to transfer the call to any extension on your system and possibly to any number in the world just like you do with your desk phone. The best Hosted PBX services and telephone systems will also allow you to place calls from your mobile phone through your system. You will not give your private mobile number out ever again!
Transforming Your Business
Pairing the mobile phone with your Hosted PBX service provides an incredible opportunity to cut costs, increase sales and provide superior customer service. Removing the desk phone is only a potentially small savings. The big savings comes from how to handle your fixed in office answering point. With mobile phone integration, the position is no longer chained to a desk. You can put them to work in the office or field or assign the duties to more mobile personnel or eliminate the position all together.
In addition to cost cuts, mobile phone integration with your Hosted PBX service can help increase the productivity of your sales team. Sales people can handle important calls while they are out of the office as if they were sitting at their desk. Business no longer waits for the sales person to return to the office. In addition, sales people will not get bogged down by customer calls that can be best handled by others such as customer service departments. For example, when they receive a customer service type call, they can gracefully transfer the call to that department with or without call screening. Now they can focus their attention on their next sale and give immediate attention to their active customers.
Similarly to their sales colleagues, customer service personnel can handle customer care calls even while they are away from their desk. Should they not be the best resource for the call, they can easily transfer the call to the appropriate person. Customers will acknowledge a superior customer service experience when they can routinely get the live person on the phone they need for help. Further, employees will no longer need to give out personal mobile numbers to keep in touch with their clients. Beyond an improved customer care experience, you can protect your base by not having employees leave who are contacted by your customers through their personal mobile phone number.
Integrating your mobile phones with your Hosted PBX service gives you the opportunity to reinvent and reinvigorate your business. Besides being able to eliminate or redefine several positions, you will keep your key employees in contact with your customers while making them more efficient. This all leads to cutting costs while increasing sales and improving customer service. A winning combination for any business!
Tags: Call Transfer
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