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Archive for the ‘Hosted PBX’ Category

7 Ways to Get Your Calls Answered Right

Friday, November 5th, 2010

Receptionists frequently provide the first impression of a company. Callers speak to them first on the telephone and visitors see them first when they come through the door. Receptionists can be pulled in many directions between handling multiple calls at once, greeting visitors and handling extra duties. (more…)

How to Use a VLAN for Awesome VoIP Packet Prioritization

Friday, October 22nd, 2010

As use of Voice over Internet Protocol (VoIP) continues to grow at a frenetic pace, new users are frequently surprised by the frequency of problems. Unless the user has more bandwidth than his needs could ever consume, users of Vonage, Skype, Google Voice, as well as users of business-type services like Hosted PBX, Virtual PBX and Hosted VoIP will experience trouble. Experienced and successful VoIP users have learned that with proper planning and care, VoIP does live up to its hype. (more…)

A Better Way to Find VoIP Voice Quality Problems than a Speed Test

Wednesday, October 20th, 2010

Some Internet connections routinely have trouble caused by a vast array of factors. Speed tests are the most abundantly available Internet testing tool. If used properly, they can help determine whether the Internet Service Provider (ISP) is delivering the subscribed bandwidth. However, they are not designed to detect and locate trouble. If you are having problems with an Internet connection, there is a better way. (more…)

8 Reasons Hosted PBX/Hosted VoIP Offer Fax to E-mail Services

Tuesday, October 12th, 2010

Believe it or not, facsimile machines or faxes have been in operation since the mid-nineteenth century. However, it was not until the 1980s that the technology in faxes became sufficient and the cost was practical for widespread use among businesses. Although faxes are receiving tremendous amounts of competition from e-mail and other electronic forms of document communication, they are still in widespread use for several reasons including privacy and security.

30 year old fax technology still has a role in modern communication, but that does not mean businesses are stuck with outdated fax machines. Faxmail is the equivalent of attaching a fax image to an e-mail. Faxmail can be implemented through installing a fax server or is frequently offered through Hosted PBX or Virtual PBX services from Hosted VoIP providers.

Here are the top 8 reasons why businesses MUST throw away the old fax machine and start receiving faxes with Faxmail:

1. Stop Wasting Time Standing Over the Fax Machine. Have you ever been waiting on an important fax and wanted to know the moment it arrived? Or you wanted to make sure that it did not get lost. Likely, you stood next to or near the fax machine checking every fax that was received. Faxmail messages are delivered directly to your e-mail client immediately after they are received.

2. Keep Private and Confidential Information Safe. Faxmail messages can be directed to an individual’s e-mail client. As long as an individual’s e-mail client is secure, they will be the first to see and review any new faxes. Confidential faxes are secured by not laying openly on a fax machine’s output tray.

3. Faxes Do Not Get Lost. Busy fax machines that receive many inbound faxes may have several different faxes in their output tray at a time. Faxes can get lost on the back of other faxes as there is no means of automatically separating them. Faxes sent to Faxmail boxes are received and e-mailed one at a time. They are separated as distinct e-mail messages.

4. Faxes Are Distributed as Easily as E-mails. Faxmail messages are received as an image attachment to an ordinary e-mail. As an ordinary e-mail, they are distributed and saved as easily as any e-mail. They can be forwarded to an individual e-mail address or group lists just as any e-mail with an attachment. They can also be saved in folders for later reference.

5. Receive Important Faxes While Traveling. As an e-mail, Faxmail messages can be received anywhere e-mails are received. While on the road, faxes will not pile up in an inbox on a desk. Important faxes will not require a lookout waiting for the fax and having to find a hotel fax number to forward.

6. Receive Faxes While Sending at the Same Time. Have you ever been waiting on an important fax to learn someone was already using the fax machine to send one out? Faxmail messages are received on the fax server at the Hosted PBX or Hosted VoIP provider. Inbound faxes do not use the company’s fax line or fax machine. Thus, fax line and fax machine can be used for outbound purposes and will never interfere with an inbound fax.

7. Receive Multiple Inbound Faxes at Once. Inbound faxes are received electronically at the Hosted PBX or Hosted VoIP provider on circuits that can handle multiple calls simultaneously to one telephone number.

8. Faxes Can Be Delivered to Groups of People or Departments Instantly. Individual fax numbers can be forwarded upon receipt to multiple e-mail addresses with most fax services from Hosted VoIP providers. Each e-mail account in the list will receive the fax instantly after it arrives.

Although many technologies and forms of electronic communication compete with faxes today, they have an integral role in modern business. Receiving faxes on a commonly used fax machine is archaic and inefficient. Fax services through Hosted VoIP providers and fax servers are affordable and easy to implement.

How to Survive Your Hosted PBX/Hosted VoIP Provider Going Out of Business

Sunday, October 3rd, 2010

With hundreds of Hosted PBX or Hosted VoIP providers in the industry, several are going out of business each week. Some will give their customers anywhere from a few weeks to more than a month of notice. Others will shut down without any warning. Your business may get through the transition with little to no effects with immediate action. Otherwise, catastrophic problems may result. (more…)

7 Reasons to Add SIP Trunking to Your Telephone System

Tuesday, September 28th, 2010

Voice over Internet Protocol (VoIP) usually brings to mind popular consumer services such as Vonage, Skype and Google Voice. Many businesses have replaced their old telephone systems with VoIP through services commonly called Hosted VoIP, Hosted PBX, IP Centrex & Virtual PBX from business VoIP providers.   (more…)

How To Configure Quality of Service (QoS) on your VoIP Applications

Wednesday, September 22nd, 2010

Voice over Internet Protocol (VoIP) is rapidly replacing landlines for delivering phone calls to homes and businesses. Common residential home VoIP providers include Vonage, Skype and now Google Voice. Businesses are replacing their now antiquated digital systems with providers delivering services called Hosted PBX, Hosted VoIP, IP PBX, Virtual PBX and many more. If you have plans to implement or have already implemented VoIP, you should review your network for Quality of Service (QoS) prioritization. (more…)


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