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Posts Tagged ‘Telecommuting’

Corporate 911 Calling Requires an Enterprise Solution

Tuesday, March 22nd, 2011

Voice over Internet Protocol (VoIP) telephone systems have made it relatively easy and affordable to tie multiple business offices together into one seamless phone system. The significant advantages range from reduced telecommunications costs to huge savings in overhead.

Sharing Public Switched Telephone Network (PSTN) circuits is one typical area of saving money. By combining all the telephone lines from several offices into one shared pool of circuits (typically a PRI), companies may save hundreds and sometimes thousands of dollars each month. However, these benefits may come with work force safety and corporate liability exposure.

For 911 services to function properly, each office must minimally have its own unique telephone number that is transmitted to the PSTN when 911 is dialed. That unique number must be associated with the address of the office dialing 911 and the Local Exchange Carrier (LEC) must be able to route the call to the appropriate 911 center. All these pieces are more than likely NOT in place. Frequently, it is an issue of the LEC not being able to match unique addresses to multiple DID numbers on the same circuit and connect the calls to the appropriate 911 center for each address.

Unsuccessful 911 calls may cause many problems for an employer. First responders may go to the wrong address which could jeopardize life and property damage. Health issues, amplified by slow response, may place the employer in legal peril. Employees may feel unsafe or expendable, damaging employee goodwill.

Fortunately, SIP trunks from Hosted PBX and other Hosted VoIP providers solve this problem. SIP trunks can be the primary connection to the PSTN for a telephone system. They can also serve as back-up trunks or remote office 911-only service.

Ideally, the telephone system should have an alternate outbound Caller Identification for each extension should it dial 911. The CID number matches to the physical address for that extension. Hosted PBX and Hosted VoIP providers will route the call to the appropriate 911 center for the address. First responders can act efficiently and quickly when the call reaches the 911 center with the correct address which may minimize damage to life and property while reducing corporate liability.

Make Live Conversations Easy with Hosted PBX

Monday, March 21st, 2011

Technology makes it easier to stay in contact and interrupt co-workers for brief periods of time. Text messaging is great for short messages with quick answers. E-mail is more useful for more complex issues and when supporting files are necessary. Sometimes more is needed than short responses or lengthy delays in sending and receiving e-mails. Immediate answers are required that may benefit from collaborative input. In other words, a live conversation becomes indispensable to conduct business.

E-mails and text messages have become overused partly due to the difficulty in catching co-workers on the phone or in their office. It can be more problematic when the co-worker is not located in the same office building as is the case for companies with multiple offices and telecommuters.

Locating someone for a live conversation can be a time-consuming and frustrating task. The task may kill productivity, delay responses to customers and negatively impact sales.

Camp-on is a Hosted PBX feature which solves this problem. The user may camp-on to a busy or idle extension. If the extension was busy, the user will be alerted as soon as it goes idle and a call will be automatically placed. If the extension was idle because the person was not at their desk, the user will be alerted as soon as the extension is used again.

As a Hosted PBX feature, camp-on works in a Voice over Internet Protocol (VoIP) environment. VoIP telephones operate the same whether other individual telephone system extensions are in the next cubicle or in a remote office location. Camp-on facilitates a live, timely conversation. Timely conversations will increase efficiency, give rise to collaborative input and improve response times to customers.

Hosted PBX – Top 8 Reasons It is Perfect for a Startup Business

Tuesday, March 8th, 2011

Startup businesses need services that are inexpensive, scalable in design and will promote their growth.  Further, they need a communication system that is easy to manage, provides seamless communication even when all workers are not in the same office, gives outside callers the feel of a company with depth, moves easily and enables its users to wear many hats.  Enter Hosted PBX or Hosted VoIP services.

Here are 8 reasons Hosted PBX services are perfect for a startup business:

1.  Most services only require the purchase of VoIP phones instead of central equipment including cabinets, cards and the labor to install associated with a traditional telephone system.  Without the central equipment, Hosted PBX services significantly lower capital required for a new phone system.

2.  Some Hosted PBX service bundle free outbound long distance making monthly telephone service costs more predictable and steady.

3.  They connect users in diverse locations into a seamless communication system reducing or eliminating the need for office space.  Less or no office space translates to reduced rent, utility bills, furniture and insurance.

4.  If the startup entrepreneur can work out of their home, then they spend less time in the commute and more time on developing their business.

5.  The addition and deletion of phones is effortless.

6.  The startup can test new market areas by simply publishing a local number in that area.  The local number can ring on any of their phones located anywhere.  For example, a company located in Atlanta can publish local telephone numbers in Dallas that ring on their phones in Atlanta.

7.  The Mobile PBX option of premium Hosted PBX services will pass calls on to mobile phones when the called party does not answer their desk phone.  Enabling the Mobile PBX feature will increase the chances of calls being answered by a live person without having to hire someone to be assigned to a desk.

8.  Startup businesses must not appear as a new company with limited resources.  Calls answered by general company voicemail boxes project a small company appearance.  Hosted PBX services increase the chances of calls being answered by a live body.  In addition, they provide auto attendants and individual voicemail boxes which convey a professional image.

Hosted PBX services from VoIP providers are perfect for the startup business.  They provide communication services that are inexpensive, scalable in design and foster the growth of the business.  They are easy to manage, provide seamless communication even when all workers are not in the same office, give outside callers the feel of a company with depth, move easily and enable its users to wear many hats.

 

29 Reasons for setting up Telecommuting

Thursday, April 8th, 2010

Whether you are an employer looking to save money and become more environmentally responsible or an employee who would rather skip the commute and work out of their house, there are many reasons to turn employees into telecommuters:

1.  Reduce the Rent – Fewer employees in the office means less office space needed.  Down size the office and save on rent.

2.  Lower Utility Bills – Less employees in the office and smaller digs translates to lower utility bills.

3.  Purchase Less Furniture – With employees supplying their own office furniture at home, the company does not need to supply desks for them in the office.  If you already own desks and chairs that will no longer be needed, sell or donate them.

4.  Lower Insurance Premiums – Smaller office space and less furniture should lower your insurance premiums.

5.  Fewer Sick Days – Employees that are sick but still able to drag themselves out of bed, can work even if they need to visit the bathroom 12 times during the day.  What’s more, sick employees will not be spreading their germs to everyone else.

6.  Flexible Work Hours/Working Part Time – Many jobs can get done with part time employees resulting in lower costs. When employees do not have a time consuming and distant commute to and from “the office”, they find it more desirable to work part time hours.

7.  Save on Office Supplies – With more employees working at home and less in the office, office supplies will not be so rapidly consumed.

8.  All Employees Are More Productive – Let’s accept that when you have several employees working near each other, they find ways to distract each other from their job.  Some isolation can lead to better focus and more productivity.

9.  Less Overhead – Your overhead will be dramatically less when you start saving money on rent, utility bills, furniture, insurance, sick days and paid hours.  With less overhead, it will be easier to generate a profit and be more competitive.

10.  Less Driving – Without the commute, employees will spend a lot less time driving. Commuting is very unproductive time that can be spent on more hours working or doing other personal activities.

11.  Personal and Business Car Retain Value – Whether your employees drive a personal or a company car, working from home means less miles on the car and slower depreciation of value.  It might even justify the reduction of company owned cars.

12.  Lower Car Insurance – The miles driven each year factors into personal car insurance premiums.  The more you drive, the more chances you have for an accident, the more you pay for insurance.  Likewise, driving less equates to lower premiums.

13.  Fewer Visits to the Gas Pump – I am sure this one is obvious, but I will point it out anyway.  Driving less = less gas needed.  This is really important with sharply rising fuel costs.  We all benefit from doing something to help reduce our incredible dependency of foreign oil providers.

14.  Reduced Car Maintenance Expenses – When a car is driven fewer miles, you have fewer oil changes, tune-ups, tire rotations, tire purchase and general maintenance problems with the car.

15.  Daycare or After School Care – Parents can avoid sending their children to daycare and after school care since they will already be home.  The added peace of mind about the care and safety of your children is priceless.

16.  Children Are Sick Less – Daycares are germ factories.  Staying home reduces a child’s exposure to contagious illnesses.  When the child gets sick, parents miss work.  When the child gets sick, parents get sick.  When we get sick, there are added medical costs on top of lost wages.

17.  Higher Rates of Employee Retention – Whether it’s avoiding the hassles of the commute, saving money on a car and the related expenses or saving money on daycare, telecommuting is an employee benefit that too few employers offer.  This company offered benefit ranks high in value to the employee.

18.  Reduced Management Needs – With a higher retention of employees, managers and human resource departments will spend less time hiring and training.

19.  More Efficient and Knowledgeable Staff – This also plays off the high rate of employee retention.  With more fully trained and experienced staff they can be more knowledgeable and efficient.  Your company will benefit more from the invested time and training in staff with less employee turnover.

20.  Better Customer Service Experience – Veteran knowledgeable staff members deliver better customer service and provide a better overall customer service experience with translates into happier customers and their retention.

21.  Employee Recruitment – Offering the benefit of employees working from home is a strong recruiting tool.

22.  Increase Pool of Applicants – Telecommuting will open up a new pool of potential applicants including stay at home parents.  Many of the parents with great job skills have chosen the role of family primary care giver.  Now you can tap into their talents.  Also, the distance to the office for the employee is a non-issue. The geographic area you seek applicants can be much greater.

23.  Reduced Carbon Footprint – The miles each employee drives each year will be dramatically reduce by eliminating their commute.  The carbon footprint of each employee will be reduced by driving fewer miles.  The reduced energy consumption and space demands at the office have a positive impact on the carbon footprint.

24.  Relieve Congestion on the Highways – Each car removed from the morning and afternoon commutes makes a difference in the traffic congestion of our communities.

25.  Reduce Smog in Polluted Cities – Make a difference in city smog by reducing your employees’ carbon footprint and by also relieving traffic congestion.  Not only will you save emissions from your own employees vehicles, but when everyone else gets to work just a little faster, emissions will be save from their cars, too.

26.  Lessen Dependence on Foreign Oil – Fewer gallons of gas will be consumed by limiting the amount of miles driven by your company’s employees and making a fractional improvement in the commute of the remaining cars on the road.  Consuming fewer gallons of gas will make a difference in America’s dependence on Foreign Oil.

27.  Boast Your Company’s Record on Green and Patriotism – Brag and promote the difference your company is making in the environment and what it is doing to reduce America’s dependence on foreign oil.

28.  Telecommuters Can Be Managed – With a premium Hosted PBX service or Hosted VoIP provider, telecommuting employees can be managed just as an employee who works out of the office.  They can be managed by monitoring (listening to) their extension and generating reports on their call activity.

29.  Easier and Cheaper Than Ever – Today’s technology makes it easier and cheaper than ever to set up a fully functional telecommuting employee.

I hope this article has been helpful to you.  Please let us know your thoughts in the comments section below.


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