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Posts Tagged ‘Virtual Telephone Numbers’

Don’t Lose Another Customer by Telling Them to Call Another Number

Thursday, March 31st, 2011

A branch manager of a national equipment rental company once said, “My company doesn’t get it. When one of the other branches doesn’t have a backhoe and they tell the customer to call my store, they don’t. One day’s rental of that machine can pay for a month of phone service.” According to Rosanne D’Ausilio, president of Human Technologies at Global, “Even though the economy appears to be stalled, having an excellent customer experience is a high priority for consumers.” Brendan B. Read further adds that requiring customers to call another number “no longer cuts it in today’s marketplace.”

Customers may call the next number they are given, but far too frequently they will get distracted on another task, forget the number, call the next number in the directory or call a competitor with a retail location that is closer to their location. Each time a caller is asked to dial another number, the company loses a significant percentage of those calls. Along with the call, they lose revenue of the sale and the future potential of the customer. They lose the marketing dollars invested in enticing the customer to call. They may also lose staff time spent locating the branch that could meet the customer’s needs.

Voice over Internet Protocol (VoIP) enabled business telephone systems and Hosted PBX services allow businesses to connect phones and telephone systems together over broadband Internet connections. Hosted PBX services can be installed for minimal or no capital investment. They will also work with any major Internet Service Provider (ISP) including Verizon, Comcast, AT&T, Sprint and Centurylink. Even in a “stalled economy,” multiple location business can afford to integrate all their telephones with the low capital investment of Hosted PBX services and the wide availability of broadband Internet.

A fully integrated telephone system will allow calls to be transferred from one branch to another. When a branch can not meet the caller’s needs, the call is sent to another branch that can. The customer is not inconvenienced by having to write down and call another number, the revenue is realized, the customer may yield future potential revenue and customer service is enhanced.

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Hosted PBX – Top 8 Reasons It is Perfect for a Startup Business

Tuesday, March 8th, 2011

Startup businesses need services that are inexpensive, scalable in design and will promote their growth.  Further, they need a communication system that is easy to manage, provides seamless communication even when all workers are not in the same office, gives outside callers the feel of a company with depth, moves easily and enables its users to wear many hats.  Enter Hosted PBX or Hosted VoIP services.

Here are 8 reasons Hosted PBX services are perfect for a startup business:

1.  Most services only require the purchase of VoIP phones instead of central equipment including cabinets, cards and the labor to install associated with a traditional telephone system.  Without the central equipment, Hosted PBX services significantly lower capital required for a new phone system.

2.  Some Hosted PBX service bundle free outbound long distance making monthly telephone service costs more predictable and steady.

3.  They connect users in diverse locations into a seamless communication system reducing or eliminating the need for office space.  Less or no office space translates to reduced rent, utility bills, furniture and insurance.

4.  If the startup entrepreneur can work out of their home, then they spend less time in the commute and more time on developing their business.

5.  The addition and deletion of phones is effortless.

6.  The startup can test new market areas by simply publishing a local number in that area.  The local number can ring on any of their phones located anywhere.  For example, a company located in Atlanta can publish local telephone numbers in Dallas that ring on their phones in Atlanta.

7.  The Mobile PBX option of premium Hosted PBX services will pass calls on to mobile phones when the called party does not answer their desk phone.  Enabling the Mobile PBX feature will increase the chances of calls being answered by a live person without having to hire someone to be assigned to a desk.

8.  Startup businesses must not appear as a new company with limited resources.  Calls answered by general company voicemail boxes project a small company appearance.  Hosted PBX services increase the chances of calls being answered by a live body.  In addition, they provide auto attendants and individual voicemail boxes which convey a professional image.

Hosted PBX services from VoIP providers are perfect for the startup business.  They provide communication services that are inexpensive, scalable in design and foster the growth of the business.  They are easy to manage, provide seamless communication even when all workers are not in the same office, give outside callers the feel of a company with depth, move easily and enable its users to wear many hats.

 

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Top 7 Ways to Use Virtual Telephone Numbers

Thursday, July 15th, 2010

Virtual Telephone Numbers are a powerful new communication tool for businesses and personal use.  Their origins began as Remote Call Forward (RCF) numbers from telephone companies such as AT&T and Verizon.  Although they have many applications and solve many problems, their use was limited by the telephone companies’ practice of extravagantly expensive usage based charges. (more…)

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Hosted PBX Providers Can Offer Virtual Telephone Numbers for Most Exchange Areas in the US

Tuesday, March 30th, 2010

Those that have been running a business for many years know the costs and technical challenges they can face when adding a number from outside of their local exchange or area code to work on their phone system. Until recently, most could only get distant foreign exchange numbers from the “Local Phone Company”, and at a premium.

In business, making or receiving calls that are concentrated in areas outside of the local dialing area are normal events.  The usual solution for making these kinds of calls is to use long distance or subscribe to a toll-free number.  If the call is in-state verses across the country, the costs can be through the roof.   And the more time you spend talking, the more it costs.

This can become a barrier to sales growth and good customer service.  The small business is often the one that feels the pain the most.  A simple business goal of expanding into a new market or service area can be hurt or derailed with the increase in the telephone call expenses.

Using virtual telephone numbers, this barrier can be broke at a reasonable cost to make the benefits for a small business enormous.  Today most Hosted PBX Providers offer virtual telephone numbers for almost any US exchange area.  Getting the numbers you want can be easy and very affordable.

If your need is to only provide a local number for callers to contact your business (inbound only), then the destination you direct the virtual number can be just about anywhere.  Many Hosted PBX subscribers find this flexibility of number destination a very cost effective means for disaster recovery or to assign remote workers call coverage tasks.

I hope this article has been helpful to you.  Please let us know your thoughts in the comments section below.

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